* What is your shipping policy?

1. Domestic shipping: DHL

2. US/ International: DHL Express. All custom fees and VAT are included.

* Shipping Costs to Remote Areas:

Dear Valued KikaNY customer,

We want to let you know about a change to our shipping policy for orders going to remote areas in the US. Because of the challenges in delivering to these locations, there will be an extra shipping charge of $20 for these orders.

We know this may be unexpected, and we want to emphasize that this decision was made carefully. The extra shipping cost is needed to cover higher transportation expenses, longer delivery times, and the challenges of reaching remote locations.

Please check the list of these areas on our website so you can decide before completing your purchase.

Alaska: Parts of Alaska, especially in the northern and western regions, can be considered remote due to their distance from major population centers and challenging terrain.

Hawaii: While not remote in the same sense as some mainland areas, certain locations on the Hawaiian islands that are harder to access can incur additional shipping costs.

Western Mountain States: Some areas in states like Montana, Wyoming, Idaho, and Nevada have sparse populations and rugged landscapes, making shipping more challenging.

Rural Midwest: Certain rural areas in states like North Dakota, South Dakota, and Nebraska can be relatively remote due to their distance from major cities.

Appalachian Region: Remote pockets can be found in the Appalachian Mountains, spanning from the Northeast down to parts of the Southeast.

Desert Southwest: Some desert regions in Arizona, New Mexico, and Utah might be considered remote due to their arid landscapes and limited infrastructure.

Island Territories: U.S. territories such as Puerto Rico, Guam, American Samoa, and the U.S. Virgin Islands can experience higher shipping costs due to their island locations.

Northern New England: Certain areas in Maine, New Hampshire, and Vermont, especially those far from major highways, might be considered remote.

Thank you for your understanding and continued support. If you have any questions or concerns, please don't hesitate to reach out to sabine@kikany.com

Warm regards.

Kika & Sabine

* Can I return/exchange my made-to-order product?

You can return your custom-made items for store credit or exchange, but we don't offer refunds.

To return your items for store credit, please email us at sabine@kikany.com.

NOTE: Shipping charges are non-refundable and you will be responsible for the return shipping costs. We strongly recommend that you review your size before placing your order.

* Can I return/exchange my custom made product?

Customized products made to your specifications (size, style, cut, details, type of leather) can't be returned or exchanged.

* Can I return/exchange my product from the sale page?

Items on sale are final and can not be exchanged or returned

* Return shipping costs are non-refundable, you will be responsible for the return shipping costs.